Terms of Service

Travaio uses an AI model to draft itineraries from the answers you give. After drafting, it looks each activity up in Google Maps Platform and attaches the place details it finds (address, coordinates, opening hours, rating) where a match exists. Where nothing matches, those details are left off rather than guessed.

• Three ways to start a trip: Plan with AI, Build it yourself, and Import an itinerary.
• Traveler DNA preferences that shape what is suggested.
• Multi-day and multi-city planning, with maps and route ordering.
• Saving, sharing and exporting trips, and version history.
• A trip journal, trip documents and budget and expense tools.
• Collaboration, weather and AI-agent (MCP) access on Pro.

Verify before you rely on it

Everything in a plan is a draft from an AI model and Google Maps data. Check it with the source before you act on it:

• Opening hours and closures, and whether a place still exists. Confirm with the venue.
• Prices and costs. They are estimates, not quotes.
• Transport times, routes and schedules. Confirm with the operator.
• Visa, entry and health requirements. Confirm with the official government source for your passport and route.
• Safety of an area, an activity or the time of day you plan to be there.
• Whether a venue suits your dietary needs, allergies or accessibility needs. We cannot confirm allergen handling or step-free access for every venue, so check with the venue.

Travaio is a planner. It does not book, guarantee or vouch for anything in a plan, and you decide what to do with it.

• Guest (no account): up to 3 plans per day. Guests cannot save trips.
• Free (with an account): up to 10 plans per day and 3 active saved trips. Archived trips do not count towards the limit.
• Pro (paid): no daily plan cap, subject to fair use (50 plans in any rolling 24 hours), unlimited saved trips and the other Pro features listed on the pricing page.

Pro costs S$12.99 per month or S$99.99 per year in Singapore, and US$12.99 per month or US$99.99 per year elsewhere. Stripe selects the currency from your location at checkout, and the amount is shown before you confirm payment. If you subscribe inside the Travaio mobile app, Apple (App Store) or Google (Google Play) sets the price and currency for your country and shows it before you confirm.

• Free trial: new subscribers may be offered a 7-day free trial, once per account. Your card is charged when the trial ends unless you cancel before then. Whether you are eligible is shown before you pay.
• Payment: processed by Stripe when you subscribe on the web, and by Apple or Google when you subscribe in the mobile app. Pro renews automatically each billing period until you cancel.
• Cancellation: cancel any time in Account settings. A subscription bought in the mobile app is canceled in your App Store or Google Play subscription settings, not in Travaio. Access continues until the end of the period you have paid for.
• Refunds: available within 7 days of your first subscription payment for subscriptions bought on the web. A full refund also stops renewal, and you keep access until the end of the period it covered. Refunds for subscriptions bought through Apple or Google are handled by them under their policies.
• Price changes: we will give notice before a price change applies to your next renewal.

Travaio has three plans: Guest (no account), Free (an account) and Pro (paid). Limits for each are shown on the pricing page.

• Provide a valid email address and truthful, current information.
• You are responsible for keeping your credentials, two-factor codes and API keys secure.
• Minimum age: 18, or with a parent or guardian's consent.
• One account per person. Accounts are personal and non-transferable.
• You can change plan in Account settings. If you move from Pro to Free, nothing you already created is deleted or frozen: existing saved trips, share links and collaborators keep working. What stops is creating new items beyond the Free limits.

Our Privacy Policy explains what we collect, which processors we use, how our cookie-free analytics and error logs work, and your rights. It forms part of these Terms.

• We process personal data in line with the Singapore Personal Data Protection Act and, where they apply, the GDPR and CCPA.
• We do not sell personal data and we do not train AI models on your data.
• You can access, export, correct or delete your data from Account settings.

You keep ownership of everything you create or upload: trips, journal entries and photos, trip documents (such as tickets, booking PDFs, and passport, visa or insurance copies), notes, comments and feedback.

• You give us a limited license to store, process, back up and display your content, only as needed to run Travaio for you and the people you choose to share it with.
• We do not use your content to train AI models or for advertising.
• Only upload what you have the right to upload. Do not upload content that is unlawful, infringing or harmful, or other people's documents without their permission.
• Documents are for your own reference. Travaio stores them and does not read, verify or check them, and a stored document is not a booking or proof of one.
• When you delete a journal entry, photo, document or trip, it is removed. Deleting your account removes your content and deletes your photos and documents from storage.
• We may remove content that breaks these Terms.

• Collaboration is a Pro feature. A trip owner can invite people by email and choose what each collaborator may do. Collaborators with edit permission can change the trip.
• You are responsible for who you invite. Content a collaborator adds is subject to these Terms, and the owner can remove a collaborator at any time.
• If two people save the same trip at the same time, the later save is refused and the newer version is reloaded, so nothing is silently overwritten.
• If an owner moves from Pro to Free, existing collaborators and share links keep working, but new invitations and links beyond the Free limits are blocked. An invitation sent while the owner was on Pro can no longer be accepted once the owner is not on Pro.
• A share link lets anyone who has the link view the trip, so share it only with people you trust. You can revoke a link at any time. Do not post a link anywhere you would not post the trip itself.

• MCP access is a Pro feature. A key lets an AI agent or tool you connect list, read, create, edit and export your trips as you.
• Custody: a key is shown to you once and we keep only a one-way hash, so we cannot show it again. Keep it secret, store it securely and revoke it in Account settings if it may have leaked. You are responsible for everything done with your keys.
• Acceptable use: use keys only for your own account and within our rate limits. Do not share, sell or publish keys, use them to scrape or resell Travaio, or to build a competing service. We may revoke a key that is abused.
• Anything you send to a third-party AI agent is governed by that agent's own terms and privacy policy, not ours.

The budget tracker and expense tools record the costs you enter, who paid and how each is split, and suggest payments between travelers. They are for tracking only. Travaio does not collect, hold or move money, and cannot make anyone pay or settle a debt. Cost figures in itineraries are estimates, not prices or quotes.

The Travaio platform, including its software, prompts, databases, text, graphics, logos and design, belongs to or is licensed to The Index Labs Pte. Ltd.. "Travaio" and "Traveler DNA" and related marks are our trademarks. Your content stays yours (see Your Content, Photos & Documents).

• Do not reverse engineer, copy or redistribute the platform or its code.
• Do not use our trademarks without permission.
• Do not use Travaio or its output to build a competing service.

Copyright: report alleged infringement to contact@travaio.co with enough detail for us to find and assess it. We respond to valid notices.

Travaio depends on third-party services, which carry limits outside our control: Google (the Gemini model and Maps Platform data), Mapbox (map display), Stripe, Apple and Google (payments), Supabase (database and storage), and others named in the Privacy Policy.

• Place data can be outdated or wrong, and a provider outage can stop planning or payments.
• AI output can contain errors or bias. Check anything that matters.
• Stripe, Apple and Google set their own policies for payments, disputes, refunds and currency conversion.
• Travaio takes no bookings. Any provider you book with sets its own prices, availability and policies, and handles its own customer service.
• Mentioning a third-party service or venue is not an endorsement. Providers are independent and are not our agents.
• Your use of third-party services is governed by their own terms and privacy policies.

You

• Cancel Pro any time in Account settings.
• Export your data, then delete your account from Account settings. Deletion is carried out when you confirm it and is permanent. We cannot restore it.
• Refunds are available within 7 days of your first subscription payment.

Us

• We may suspend or close an account that breaks these Terms or abuses the service.
• We may suspend an account for non-payment, after giving you a chance to fix it.
• If we discontinue Travaio, we will give active subscribers 30 days' notice.

When an account ends, access to paid features stops. If we suspended it, we keep its data until the matter is resolved or the account is deleted.

We improve Travaio continuously and may add, change or remove features. We will tell you about material changes to these Terms by email or in the app, normally at least 30 days before they take effect. Using Travaio after a change takes effect means you accept the updated Terms. If you disagree, you can close your account before then, and refunds follow the refund terms above. The "Last updated" date at the top of this page shows when the Terms last changed.

We run Travaio on Google Cloud Run and Supabase, whose own security reports are available from those providers. We do not currently hold ISO 27001 or SOC 2 certifications, and we make no certification claims.

If a security incident affects your personal data in a way that is likely to harm you, we will notify you and the regulators the law requires, within the timelines the law sets. To report a vulnerability or suspected incident, email contact@travaio.co.

Travaio is available online worldwide, except where the law or sanctions prohibit it. We may limit or suspend service in a country where continuing would break local law, sanctions or export controls, and we will give notice where the law allows. Some features depend on providers that are not available everywhere. For example, Stripe payments are not available in every country, which can limit Pro subscriptions.

The Index Labs Pte. Ltd. complies with the economic sanctions and export control laws that apply to it, including those of Singapore, the United States and the European Union.

• You confirm that you are not located in an embargoed country or on a prohibited-parties list, and will not use Travaio for military, weapons or surveillance purposes.
• We may refuse or suspend service where we believe sanctions or export laws would be breached, and we will cooperate with lawful requests from authorities.

You must be at least 18 years old, or have the consent of a parent or guardian, to use Travaio. We do not open accounts for anyone under 13, even with a parent's or guardian's consent. We rely on your declaration of age and do not run active age verification. A parent or guardian who allows a minor to use Travaio is responsible for the minor's use, for any charges, and for supervising their travel plans.

If we learn that someone is under 18 without consent, or under 13 at all, we may close the account and delete its data. Our approach to personal data is the same for all users and is set out in the Privacy Policy.

You can access, export, correct and delete your data from Account settings. For anything the settings do not cover, or to exercise rights under the GDPR, CCPA or the Singapore PDPA, email privacy@travaio.co or the Data Protection Officer at dpo@travaio.co. We answer within 30 days, may ask you to confirm your identity, and may keep data the law requires us to keep. Details are in the Privacy Policy.

You may complain to your local data protection authority, or to the Singapore Personal Data Protection Commission.

By clicking "Accept", ticking a box, creating an account or using the service, you agree to these Terms electronically, and that has the same force as a handwritten signature under applicable electronic-transactions laws, including the Singapore Electronic Transactions Act. You agree to receive notices from us electronically.